CLARKS Women’s Freckle Ice Ballerina Shoes 20352930
£60.00
£36.00-40% OFF
Additional / Specs
Delivery & Returns
Payment & Security
Have a Question?
DELIVERY
FREE STANDARD UK DELIVERY
We now offer FREE DELIVERY across all products over £30! Contact an advisor today at hello@shoes121.co.uk for more information.
NEXT DAY DELIVERY
We offer next day delivery if you order your item before 1pm Monday-Friday. Unfortunately, we cannot guarantee that items ordered on Friday will arrive on Saturday, and this offer excludes Bank Holidays.
INTERNATIONAL DELIVERIES
Unfortunately, at the moment we are unable to process or ship international orders. We are excited to say that we are, however, looking into the possibility for the future!
TIMES
We can guarantee that 99% of our parcels will be with our customers by the next day when the option ‘next day delivery’ is chosen.
All standard UK deliveries should be with our customers in 2-3 days.
For further information about delivery times please contact our customer service at hello@shoes121.co.uk, or give us a call.
COLLECTION
We offer a free collection service from our store in Cameron Toll, Edinburgh. Simply select this option when checking out!
RETURNS
FREE RETURNS
Returning online orders is easy and FREE for UK customers. We offer all of our customers 365 days to refund or exchange an item.
At this time we do not offer international customers this service, however this is something we are looking to offer in the near future.
RETURN STEP BY STEP
1. We are sorry you don’t wish to keep your new purchase! Ensure that the item is suitable for return by checking out our return policy at the bottom of this page.
2. To begin your return, simply head to the Royal Mail returns website, by clicking here.
3. Enter ‘Shoes 121’ on this return page. After this you will need to enter your details in order to receive a returns label, including your email address.
4. Once you have received your return label via email, you can either print it out or simply show the QR code to your local post office or your courier when you give them the parcel for return. You can find out where your nearest Post Office is here.
5. We will send you an email (only if you allowed us to) to keep you up to date on your item once it has been posted back to us. We will process your refund or exchange within 14 working days of receiving your return!
Note: You may also wish to book a parcel collection on the Royal Mail website in order to return your parcel to us!
RETURN POLICY
All items must be returned in the same condition they were received. Your item must be unopened; include the original product packaging and original tags; and must not be worn, altered, or washed. We can’t process a refund, replacement or exchange if your item is unable to be resold.
We reserve the rights to refuse a refund if shoes or shoes box will not be in original condition.
When you are making a payment, you will add your debit of credit card information to our online payments facility. This is carried out by WorldPay, Paypal or AliPay whose provide us with a secure, online, real-time payment gateway which supports all major credit and debit cards in a variety of countries.
Shoes121 do not store any of your payment details online – we don’t even see them. We use Worldpay as they offer our customers the highest level of online payment security possible. They meet and exceed all industry security standards. They are vetted yearly by the credit card schemes and meet PCI (Payment Card Industry Data Security Standard) standards and are also accredited to the ISO 9001:2000 Quality Management standards.
Our online checkout uses the latest 128 bit SSL security and supports 3D Secure. No sensitive information
(eg. card details) is ever stored.
We accept payments through WorldPay, PayPal and Alipay as we believe it provides the highest level of security for our customers. All data is transferred in a secure manner via a SSL certificate.
Fast and convenient checkout through your PayPal account
https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security
Pay immediately with your credit/debit card at the checkout through the secure WorldPay gateway. All major cards are accepted.
https://www.worldpay.com/uk/support
For further information on your payment security, contact us at hello@shoes121.co.uk.
Fast and convenient checkout through your PayPal account
https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security
Pay immediately with your credit/debit card at the checkout through the secure WorldPay gateway. All major cards are accepted.
https://www.worldpay.com/uk/support
For further information on your payment security, contact us at hello@shoes121.co.uk.
We’re here to help you at any time. Please check our frequently asked questions if you need a help. If you’re still need more help we will be happy to help you. Use our live chat, contact form, hello@shoes121.co.uk email address or call us on 0131 5535098.
ORDERS
Do I need a Shoes121 account to place an order? No, you don’t. You can check out as a guest but it’s easy to set up a new account and it means you won’t have to fill in your details every time you shop with us. You can join now by signing up here. All members of our club can enjoy free deliveries, free returns and access to discount codes and secret sales. How do I place an order? Shopping with 121shoes could not be easier. You can browse our website at your leisure, looking through the various categories or searching for something more specific. Once you’ve made your selection and decided on the size, click “Add to Basket”. You can then navigate to your shopping cart and follow the simple on-screen instructions to complete your order. Can I change my order? If you have placed an order with us and you wish to amend it, contact us at hello@shoes121.co.uk, live chat or on the phone and let us know what changes you would like to make. If we have not yet dispatched your order we will be able to change it for you. Can I cancel an order? We may be able to cancel an order if it has not yet been dispatched. If you wish to cancel an order please contact us as soon as possible at hello@shoes121.co.uk, live chat or on the phone. If your order has already been dispatched and you wish to cancel it, you will need to follow our returns procedure, which you can read below. Can I send my order to different address then my home address? Yes, you can, simply log in to your account and add additional address which can be used for delivery. I bought something at full price but soon after they went into sale – can I get the difference refunded? No. Once an item has been ordered, the price is fixed. Can I order by telephone? We are very sorry, but we are currently not offering this as a service. We will be looking to implement this into our service in the near future, so check back here to keep updated. Will I receive a confirmation email once I have placed my order online? Yes, you should receive an email with confirmation after order has been placed.DELIVERY
How much do you charge for delivery? We offer free delivery for customers paying up to £60 within the UK and alternative shipping options for our international customers. Contact an advisor today at hello@shoes121.co.uk for more information. How long will it take before my order is shipped? If you ordered your parcel before 10 am your parcel will be ship the same day, for items ordered after 10am with standard delivery option we offer next day shipment. If you use next day delivery your item will be dispatched the same day if you will place an order before 2pm. Can I keep track of where my order is? Yes, you can track your item on our website or you can go to Royal Mail track my item site and simply paste your tracking number which you can find in shipping confirmation email. Who will deliver my parcel? We use a track and signed for service, provided by Royal Mail. Please note that if you have ordered multiple items, your order may be shipped in more than one package. What happens if I cannot be at home when my parcel is delivered? Royal Mail couriers will leave you a notification and you can re-arrange your delivery, choose a date of delivery, request a collection from post office (extra charge) or pick up your parcel from nearest Royal Mail Warehouse. Do You offer next day delivery? Yes, but it’s only in UK and item has to be order before 2pm. Where do you ship? We ship items to UK and Europe countries. Can I collect my parcel? Yes, you can but we are only offer a collection in Edinburgh.RETURNS
Can I return my item? All of the items can be returned in 30 days after order regarding to 121shoes Policy. How should I send my item back? Your item has to be returned in original conditions, there cannot be any marks on shoes and box has to be in original condition as well. Inside you parcel you will find a bag which you can use for return and also a return label which you need to place on the parcel, also you can use a Royal Mail website to print your pre-paid label. Please remember that your item has to be in original condition. Can you refuse a refund? Yes, we can if returned item is not in original condition or It has been used. We can offer you a part refund in particular situation or we can send back this item to You if we will refuse a part refund as well. Which courier should I use for return? Please use a Royal Mail, you can print your return label on Royal Mail website. Do you offer free returns for European countries? Unfortunately, not. It’s only for UK customers. How will I be refunded? We will refund your money as soon as we will receive ordered item. Your money will be refunded depends of payment which you use to pay for item. Do I have to pay for return? No if you are a UK customer, unfortunately we are not providing free returns for European customers. I would like to speak to someone about returning my order, who do I contact? You can use our live chat, contact form or you can call us on 0131 5535098. Please remember that our working hours are between 9am and 5pm. How long do I have to return items? 121shoes offers a 30 day returns policy.PAYMENTS AND SECURITY
How can I pay for my order? We offer credit and debit card payments or you can pay by PayPal. When will I be charged for my order? You will be charged when you order has been confirmed. Please note that your bank or building society may place the payment on hold in your account from the time you place your order until confirmation. I have a promotional code, how I can use it? First please add item to basket then go to checkout and you can add your promotional code over there and you will see your discount. Is the payment system secure? We have ensured that the highest level of security is implemented on our website, in order to keep your details as safe as possible. How do I know I can order safely? At 121shoes.co.uk we are committed to protecting the security and confidentiality of your personal information by providing you with a safe and secure environment. We use a server certificate to assure you of our identity and an SSL (Secure Sockets Layer) to encrypt all data to and from the site.ACCOUNT
I have forgotten my password – how can I log on? All you need to do is go to the account page, click the ‘Forgotten your password?’ link and put in your account email address in the box provided. Once you’ve pressed the ‘Next’ button, we’ll send a new password to your email address. If you’re still having problems, just email us at hello@shoes121.co.uk, use our live chat or simply call us at 0131 5535098. How do I change my personal details or email address? To change any of your personal details – name, contact details, password – log in to your account and click on ‘Change my details and password’. You can then make any changes you need to.PRODUCTS
What is the quality of products like? The teams at 121shoes take great care in selecting the items we offer to our customers. At Shoes121, you’ll find a huge number of brands renowned for their trustworthiness and high-quality items. All the items we sell undergo extensive quality control procedures. However, if you are not satisfied with an item for any reason, you can return it to us using the returns procedure detailed on the website. All UK returns are free. Where do 121shoes source the products? All items available at Shoes121 are purchased directly from the brands themselves and are 100% genuine.Description
5.00/534 Customer reviews
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I was surprised as I had a pair of these years ago and they were so comfy!!
I’m so glad I did as they are an amazing buy!!!