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Delivery & Returns

Delivery

FREE STANDARD UK DELIVERY

We offer free delivery to all customers inside the UK and alternative shipping options to our international customers. Speak to an adviser today at hello@shoes121.co.uk for further information.

NEXT DAY DELIVERY

We offer next day delivery for £5 if you will order your item until 2pm day before. We can only offer next day delivery from Monday-Friday and we can not guarantee that item ordered on Friday will arrive on Saturday. This offer is excluding all of the Bank Holidays.

INTERNATIONAL DELIVERIES

We don’t offer free deliveries outside of UK and the price may depend on the country.

DELIVERY TIMES

If you have chosen a next day delivery we can guarantee that 99% of our parcels will be with you next day. All of standard UK deliveries should be with our customers in 2-3 days. International deliveries depend on the country and it’s usually 3 days plus. For further information about international delivery times please contact our customer service at hello@shoes121.co.uk , live chat or give us a call.

COLLECTION

We offer a free collection from our store. Unfortunately, at the moment it’s only one location in Edinburgh.

Returns

FREE RETURNS

UK customers can make use of our free returns/exchanges service. At this time we do not offer international customers this service, however it is something we are looking to offer in the near future. If you are outside of the UK and you wish to return an item you will have to cover the postage cost yourself. We also request that you email us at hello@shoes121.co.uk to let us know you will be returning your shoes to us.

RETURN FORM

To protect our planet and environment there is no return label inside the shoes box, if You need to return Your item please follow our return policy and print a return label from here. Return label will be printed only if it’s required so there is no paper waste. Please follow the instructions from Royal Mail and take your parcel with printed label to the nearest post office.

RETURN POLICY

Merchandise must not be worn, altered, or washed. Merchandise must have all tags attached. Footwear must include the original shoebox in its original condition. We offer all of our customers 30 days to refund or exchange an item. We reserve the rights to refuse a refund if shoes or shoes box will not be in original condition.

RETURN CONFIRMATION

We will send you an email (only if you allowed us to do it) to let you know as soon as we have received your return. We will process your refund or exchange within 14 days of receiving your return, excluding weekends and holidays.

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