FAQ

No, you don't! You are more than welcome to check out as a guest.

But why miss out? Creating an account takes less than a minute, it’s 100% FREE, and it comes packed with perks:

• 🚚 Shop & Return with Ease: Enjoy FREE delivery and FREE returns on all your orders.
• ⚡ Fast & Seamless Checkout: Save your shopping basket and payment details securely for a quicker next time.
• 🎁 Exclusive Member Perks: Track your order history effortlessly and unlock secret sales, discount codes, and exciting giveaways.

[Join Now for FREE & Unlock Your Perks]

Shopping with 121Shoes is simple and effortless! Just follow these easy steps:

1. 🔍 Browse & Choose: Explore our collections or use the search bar to find your perfect pair.
2. 👟 Add to Basket: Select your size and click "Add to Basket".
3. 🛒 Checkout: Head over to your shopping cart and follow the quick on-screen instructions to complete your secure payment.

If you need to change your size, shipping address, or items, please reach out via our Contact Us page or send an email directly to hello@shoes121.co.uk as soon as possible.

• 📨 Before Shipping: As long as your order hasn’t been shipped out from our warehouse, we will be more than happy to modify the details for you manually. Please remember to include your Order Number so we can rush the update.
• 📦 After Shipping: If your package has already left our warehouse, we won't be able to make any changes. Don't worry, though—you can easily exchange your items using our FREE returns policy once your shoes arrive!

Changed your mind? No problem! If you need to cancel your order, please contact our support team right away through our Contact Us page or by emailing hello@shoes121.co.uk.

• ⏳ How to Cancel: Simply message or email us with your Order Number (e.g., #12345). If the order is still processing and hasn't been handed over to the courier, we will cancel it immediately and issue a full refund.
• 🚚 If It’s Already Gone: If your order has already been dispatched, we cannot cancel it in transit. However, you can either reject the parcel upon delivery or use our FREE pre-paid return label to send it back for a full refund.

Yes, you can! Simply log in to your account and add an additional delivery address.

We completely understand how frustrating it is to miss out on a promotion! However, once an order is placed, the purchase price remains fixed, and we are unable to retroactively offer a partial refund for the price difference.

To ensure you never miss out on a great deal again, we highly recommend following our sales announcements:

• 📧 Join Our Newsletter: Sign up for our FREE newsletter to get instant alerts on upcoming discounts and flash sales.
• 📱 Follow Us on Socials: Catch our latest dropping promotions and secret deals on Instagram, Twitter, and TikTok!

We are currently not offering telephone ordering as a service. We will be looking to implement this into our service in the near future, so check back here to keep updated.

Absolutely! As soon as your order is successfully placed, an automatic Order Confirmation email containing your order summary and unique order number will be sent straight to your inbox.

Once our warehouse team dispatches your package, you will receive a second email with a tracking link so you can follow your shoes' journey.

💡 Quick Tip: If you don’t see our email within a few minutes, please check your Spam/Junk folder or double-check if your email address was typed correctly at checkout. You can also reach out via our Contact Us page or email hello@shoes121.co.uk to verify your order status!

We offer a range of fast and reliable shipping options across the UK, including multiple FREE shipping tiers depending on your order value:

• 🇬🇧 Standard UK Delivery (FREE over £50): Arrives in 2-3 working days. For orders under £50, standard shipping rates will be calculated at checkout.
• ⚡ Next-Day Delivery (FREE over £100): Order before 1 PM (Monday-Friday) to get your items the very next day! Please note: Orders placed after 1 PM will be postponed by one day. Saturday delivery is not 100% guaranteed, and Bank Holidays are excluded.
• 🏰 Edinburgh Same-Day Delivery (FREE over £500): Exclusive for our Edinburgh City customers! Order before 12 PM (noon) Monday-Friday for same-day arrival. If placed after noon (Monday-Thursday), it will arrive the next day. (Excludes weekends & Bank Holidays).
• 🛍️ Free Store Collection: Local to Edinburgh? Choose In-Store Collection at checkout to pick up your shoes for FREE from our store!
• ❌ International Shipping: Currently, we are unable to ship internationally, but we hope to offer this in the future!

Need more details? Feel free to call us or drop an email to our advisors at hello@shoes121.co.uk.

To ensure your shoes arrive safely and securely, all our UK orders are shipped using the premium Tracked & Signed-for service provided by Royal Mail.

• 🗺️ Full Tracking: Once your parcel is scanned and shipped, we will email you a tracking link so you can follow its journey step-by-step.
• ✍️ Signature Required: Since this is a signed-for service, please ensure someone is available at your shipping address to receive and sign for the package.
• 💡 Multiple Items Note: If you purchased multiple items, they may occasionally be shipped from different parts of our warehouse in separate packages. Don't worry if they don't arrive at the exact same time—you can track each parcel individually!

Absolutely! We provide full tracking for every order so you can watch your shoes make their way to your door. You can track your parcel using either of the following methods:

• 🌐 Method 1: On Our Website: Enter your email address and tracking details directly on our Order Tracking.
• 🇬🇧 Method 2: Via Royal Mail: Copy your tracking number and paste it directly into the Royal Mail Parcel Tracking Service.
• 📩 Where is my tracking number? You can find your unique tracking number and tracking link inside your Shipping Confirmation email, which is automatically sent to you the moment your package leaves our warehouse.

Don't worry! If you miss the courier, Royal Mail has established a secure process to ensure you still get your shoes easily:

• 📭 "Something for You" Card: The postperson will leave a red "Something for You" card through your letterbox letting you know they called.
• 🔄 Automatic Next-Day Re-attempt: In most cases, Royal Mail will automatically try to redeliver your parcel on the next working day.
• 🛠️ Your Options: If you prefer to manage it yourself, you can use the details on the red card or your tracking link to re-arrange a specific redelivery date (for free), nominate a safe place or a preferred neighbor, or request a collection from your local Post Office or nearest Royal Mail Customer Service Point (Delivery Office).

Yes we do! We are delighted to present our UK customers with the option of next-day delivery when you make your purchase with us before 1 pm from Monday to Thursday.This offer is currently only extended to UK residents.

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.

Please contact our customer service team via help@yourstorename.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $10, $20 or $50.